Since it’s founding our insurance company has worked to offer our customer’s customer satisfaction, efficient customer service and claim satisfaction by gaining trust.
When accident occurs, take the following actions:
- Immediately Call 1800-1889
- Immediately Inform corresponding professional institution ( Police department, Fire station, Ambulance etc) in order to validate the damage
We shall receive any calls regarding an accident 24/7, immediately arrive on the scene, and give further advice on necessary information and filing document procedure.
Whom you should contact during the vehicle accident?
- Inform Tenger Insurance LLC
- Call the ambulance if somebody gets injured during the accident
- Using your own gadgets (photo camera, video camera, cellphone etc) document the accident scene. Make a proof of the accident scene.
- / If applicable/ Ask a witness to write down a statement regarding an accident.
Contact number of Police Department:
- Bayanzurh district: Phone: 99021140 Location: Chuluun Ovoo circle
- Bayangol district: Phone: 93021341 Location: Sapporo rount about
- Sukhbaatar district: Phone: 93021440 Location: 7 Buudal (station)
- Khan-Uul district: Phone: 93021210 Location- ТЭЦ-3 уулзварт
- Songino hairhan district: Phone: 93021640 Location: 21- уулзварт
- Chingeltei district: Phone: 93021210 Location: Bayan-Burd’s round about Phone of the Immediate Police Station: 124 Call to inform on accident matters.
Where to find a claim form?
- Insured can get a claim form from our company’s Sukhbaatar district branch /on the way from the State Department store to the Circus/, or Bayangol district branch /10th micro district HAS bank’s affiliate/
- If you would like to receive a claim form through your e-mail address we are happy to send it via e-mail.
Is it necessary to report an accident immediately?
- Insured shall report on road and transportation accident to an insurer, Police department and other legal authorities. / 439.1 of the Civil Code of Mongolia, and 10.1.5 of the Law on Insurance Endorsement traffic rules Chapter 2 /
- Insured is responsible to notify within 24 hours in capital, 72 hours in rural area, 120 hours in abroad
In what case reimbursement will be given 100%?
100% will be reimbursed if an item is completely damaged or unable for reuse.
- The estimate should be assessed by a fair market value.
- The corresponding fee regarding an insurance risk must be paid
- Can a claim form be sent by a third party if an accident occurred in rural area?
Please send us a fully completed materials through an email address or by others /Address: Post office address: In front of State Department Store, Tserendorj street -4, Suhbaatar district, POB 48/258
What documents should be prepared for the reimbursement claim?
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Request form, official letter;
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Original copy of insurance guarantee;
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Proof of damage act, report from a Police department, National emergency management agency, Hospital, Government organization, residence committee and other legal entities;
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Copy of driver’s license, certificate of all vehicles that has been damaged;
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Documented photos and videos;
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Report from a witness;
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If an insurer thinks it is necessary, please attach an estimate given by an estimate agency;
In what circumstances a reimbursement will be given 100%?
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100% will be reimbursed if an item is completely damaged or unable for reuse.
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The estimate should be assessed by a fair market value.
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The corresponding fee regarding an insurance risk must be paid.
Is it necessary to get a damage estimate?
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An estimate has to be given to a damaged property or vehicle by a special licensed estimate agency. /Mongolia’s 8.4 of law on insurance, the insurance intermediaries act/
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The insured has a right to demand an estimate report if an insurer thinks it is necessary.
After receiving a fully completed claim form and other needed documents, the reimbursement process will take up to 14 days.
Please contact 32-22-34 for any reimbursement related issues.
How long will it take to reimburse?
The process will be resolved within 14 days once we receive an accident related documents and other supporting materials.
Can an amount made by an estimate agency be reimbursed 100%?
Because an estimate agency is adherent to the average market value, our claim adjuster will ensure the value based on a fair market value through a research. /Insurance Law 4.3/ Based on a research the amount of reimbursement will be determined in accordance with the contract under supervision of officials.
Estimate agency addresses.
We are offering you some estimate agencies.
“Itgelt Estimate” LLC Phone – 455088, 99105647 E-mail –itgelt_estimate@magicnet.mn Address: BZD 14-р хороо ХӨСҮТ-н хойно 3 story building suite 101 201
“Best Estimate” LLC Phone – 324060, 99096810 E-mail –bestestimate@unelgee.mn address: SBD. Behind the S.Korean embassy suite 01. BGD Russian Gimnazia 1st floor
“Gerege Estimate” LLC Phone: - 70111025, 329052 E-mail - gerege.estimate@gmail.com address - SBD 6-р хороо 1-11 МУИС 4-р байрны эсрэг талд
Is the insurance company responsible for the service fee provided by an estimate agency?
Under the contract terms an insurer is held responsible, if an insured has paid for an additional terms of insurance premiums. In other words, if you have been offered and bought Tenger Insurance company additional products then an estimate fee will be covered by an insurer.
Partially been reimbursed at a proven fault, will the insurance company provide me with an outstanding balance?
If the insured been compensated by the third party (person at fault), the insurer has a right to reject reimbursement according to paragraph 8 of article 5.4 of the Law of Insurance.
Why my reimbursement claim been reduced?
If property /estate and real estate/ insurance evaluation is less than a cost of property then reimbursement will be calculated based on proportional estimate. / 438.5 of the Civil Code of Mongolia, and 4.3 of the Law on Insurance/
Before the payment on insurance policy, please read and be familiar with the terms and conditions. Depending on the type of payment the insured held responsible for a certain appointed section.
What if my car breaks down, am I able to claim for reimbursement?
We don not reimburse on Normal depreciation but you have a right to file a reimbursement claim in accordance with an insurance policy on risk occurrence.
Will an insurer able to provide with a payment if an injured person is unable to get a payment from a liable party?
In this case, the driver who is liable for an accident is required to have a driver’s liability compulsory insurance.
On the other hand, passenger accidental insurance is required to file a claim if you were a passenger in an accidental car.
