TENGER INSURANCE

Insurance with Best Claim Settlement Rate

UNDERWRITING AND RISK MANAGEMENT

We are committed to maintaining robust underwriting standards aligned with current international best practices.

At Tenger, our underwriters apply Know-Your-Customer (KYC) and Know-Your-Risk (KYR) principles and employ a prudent, data-informed approach to risk selection.

In 2021, we engaged a leading global consulting firm to audit our underwriting operations. Based on their recommendations, we comprehensively revamped our processes to ensure global alignment.
In 2024, we sent our reinsurance staff for one-month on-the-job training with our international reinsurance partners.
In 2025, our underwriting team completed a tailor-made training program at the Singapore Insurance College.
Since 2024, we are partnering with a global claims consulting firm to strengthen our claims fraud detection framework.

Since our founding in 2001, Tenger Insurance has been at the forefront of innovation in the Mongolian insurance industry.

Tenger has introduced the first digital insurance service in the country back in 2009.

In 2024, we achieved a major milestone by becoming a publicly traded company on the Mongolian Stock Exchange. Tenger Insurance is majority owned by Mandal Financial Group, the largest insurance and capital markets group in Mongolia.

As of 2025, Tenger Insurance ranks as the second-largest property and casualty (P/C) insurance company in Mongolia, measured by total assets, float, equity, and net profit.

"Daatgal" means insurance in Mongolian and our local customers would know us as "Tenger Daatgal". Tenger is a proud member of Mongolian Insurance Markets Association (MIMA).

STANDARDS

We are actively implementing ISO 27001 for Information Security Management Systems (ISMS), including policies, objectives, and procedures to ensure comprehensive data protection through full employee engagement.

In parallel, we are aligning our operations with ISO 9001 Quality Management System (QMS) standards.

This framework guides all aspects of our operations and emphasizes:

CUSTOMER-CENTRIC PROCESSES

INTERNATIONAL AUDITS

Tenger Insurance is the only Mongolian insurance company audited exclusively by international firms since 2013

REINSURANCE PARTNERSHIPS

We collaborate with top-rated (A-rated) global reinsurers through a mix of fronting, treaty, and facultative reinsurance arrangements to diversify risk and enhance capacity.

CORPORATE SOCIAL RESPONSIBILITY (CSR)

Environmental Initiative | Save the Planet

To help combat air pollution in Ulaanbaatar, we are planting trees across 3 hectares of the National Garden Park—a space frequented by families, children, and the elderly—to improve air quality and promote green living.

Financial Literacy | World Financial History Museum

We established the World Financial History Museum to educate people about financial concepts and history. The museum features interactive exhibits and educational programs designed to enhance financial literacy among all age groups.

Health Initiative | eDoctor.mn

We developed eDoctor.mn, a telemedicine platform that connects patients with healthcare professionals remotely. This initiative aims to improve access to healthcare services, especially in rural areas.

The Challenges Faced by Teenagers | ASUUNA Platform

We developed ASUUNA—a free, digital platform designed for teenagers seeking answers while maintaining their privacy. Whether it's mental health support, personal advice, or general guidance, ASUUNA offers a safe space for adolescents to get the help they need discreetly.